Return is free with Holzweiler
We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to return – free of charge.
We’ll give you a full refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please ensure that all items are returned clean, unworn, have the tags on and is send back in their original packaging. Shoes must be returned in their original boxes. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.
How to return
- If you are returning from oversea please contact Holzweiler Customer Service for more information.
- If you are returning from Norway please attach the self-adhesive address label to your parcel and leave the package in any convenient postoffice.
- We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.
Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient parcel shop of your choice.
If you are missing the self-adhesive return label found on the Delivery note, please contact Holzweier Customer Service.
If you have lost your Return Form, please contact Holzweiler Customer Service to help you.
Need more help, see our Help Center