Returns

Return is free with Holzweiler

We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to return – free of charge.

 

How to return:
1. Register your return here:
– Norwegian returns
– International returns

 

2. Place the items in the original boxes/bag.

 

3. Attach the return label on top of the original shipping label. For Norwegian customers, the return label can be found in your original order. For international customers, the return label will generated through our return portal.

 

4. Drop the parcel at your local Post office (Posten) or follow instructions in the return portal. Please always save a receipt or picture of the return label, so we can track the return in case of delays.

 

We’ll process your refund by the same method you used to pay within 3-5 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

 

Please ensure that all items are returned clean, unworn, have the tags on and is send back in their original packaging. Shoes must be returned in their original boxes. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

 

If the product is faulty on arrival or there are any other problems, please contact our customer care. All claims must be reviewed and accepted.

We do not practice any form of exchanges.

 

Need more help, see our Help Center