Holiday Services

Yes, from now until end of December, we are offering free gift wrapping with every online and in-store purchase. Simply add to your order at checkout online or ask one of our friendly in-store staff to wrap your order for you to make a gift even more special for someone you love. 

Yes, we understand that this is a busy time of year for you and, if your gift order isn’t quite right, you can return it for an extended time. All orders placed after the 14th November can take advantage of our extended returns window; you have until the 16th January 2026 to send your order back to us for a refund if the products are unworn, and have all tags still attached. 

If you have placed an order, but are still awaiting information about shipping, the order is still being processed for shipping in our warehouse.

As soon as your order leaves our warehouse, you will receive a tracking notification from your chosen shipping company. If your order is with the shipping company, please reach out to them directly with any questions.

If you have not received a tracking link from your chosen shipping company, the package is probably in the queue to be processed for shipping at our warehouse. Our goal is to dispatch the order within 24 hours (on normal working days). In periods of high demand (i.e. sale periods, Christmas), the processing time at our warehouse might be longer. 

If you have received a tracking number or shipment message from the shipping company, but you have not seen any updates on the tracking for a while, please contact us and we will investigate.

The order confirmation is sent to your email address a few minutes after you have placed your order. In some cases, the order confirmation is filtered out and sorted to your spam or trash folder. 

If you do not receive an order confirmation, please contact us by our contact form and ask us to send you the order confirmation. Please leave both your name and the email address you used to place your order.

To keep track of your order history, you can create a customer account. All orders created when logged in to your account can be found under "order history". 

Shortly after your order is placed, it will be processed by our warehouse. As we strive to fulfill and ship all orders as quickly as possible, we cannot make any changes in sizes or products in an already confirmed order. This is because the order might already be on the warehouse workstation.

If you misplace an order or a product in your order, please place a new order with the correct items, to secure yourself the products. If you have yet to receive shipping information, we can also cancel your order and reverse the payment.

We reserve the right to cancel any order at any time.
In cases where we cancel an order, it is due to errors in the stock-count at our warehouse, and we have sold you a product that is not available anymore.

In most cases, we will try to reimburse you and find a solution with another available size, product or color.

If your order is cancelled, you will receive an email that confirms the cancellation of your order and the refund will be issued at the same time. The refund should appear back into your account in 1-7 business days.

We reserve the right to cancel any order at any time without warning, if we see the order as damaging to our operation and business.

Please note, we monitor our customers and orders during the sale. We do not agree with customers who return a sales product to purchase it once again at a higher discount and exploits our return policy.

Yes. Pick up in store is available for some of our retail stores. If the product is in stock in your local store, this will appear as a shipping option in the checkout. You can check store availability for all our products on the product pages online.

If you have not received a shipping confirmation yet, then there might be a small chance for us to change the address before the departure of your order. Please contact us by our contact form as soon as you notice that you need to change the delivery address. However, if the shipping label is already printed, the package will go out to the address originally provided when you completed your purchase.

To speed up the process of getting the wrongfully shipped package back to our warehouse, please contact the shipping company you chose and ask them to return the order back to our warehouse. If they cannot help you, the parcel will be returned to our warehouse after not being picked up for 14 days. You will be refunded for your purchase when the parcel arrives at our