Ordering to Norway:
We will deliver your order within 3-5 business days. The standard delivery shipping cost is 79 NOK. Standard delivery is free for orders over 2500 NOK (this does not include Archive Sale). Please note, during high seasons and Sale, delivery might take a little longer.
DHL Express: 150 NOK
Archive Sale: 49 NOK
Ordering from Overseas:
The standard delivery shipping cost is 15 EUR/USD, with free shipping on orders valued above 300 EUR/USD.
Most orders from Holzweiler are shipped with DDP (Delivered Duty Paid).* This means that the cost of customs/tax is included in the price you see during checkout. You will not receive any additional customs or tax after you've placed your order. Read more about DDP and how it affects your shipment here.
Excluding are the following countries:
Canada, United States, China, Japan, Hong kong, South Korea, Switzerland and Australia.
These are shipped with DAP (Delivery at Place).
This means import duties, taxes, and fees are not included in your order and may be charged upon delivery.
Please check with your local customs office if you're unsure about possible charges.
An order placed to any of these destinations can be cancelled and refunded by us at any time without prior notice.
Delivery Restrictions:
For all shipping to Møkster and Svalbard, tax is included and will not be refunded.
We ship to most countries within the EU, USA, Canada, Switzerland, and Norway.
This is a complete list of countries we currently ship to (alphabetically sorted):*Australia, Austria, Belgium, Canada, China, Czechia, Denmark, Finland, France, Germany, Great Britain, Hong Kong, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, South Korea, Spain, Sweden, Switzerland & USA
* Here is a list of regions/areas we do NOT ship to:
Argentina, Armenia, Bahrain, Brazil, Bulgaria, Colombia, Costa Rica, Croatia, Cyprus, Estonia, Georgia, Greece, Hungary, Iceland, India, Israel, Kazakhstan, Kuwait, Laos, Liechtenstein, Macao, Malaysia, Malta, Mayanmar, Mexico, New Zealand, Panama, Philippines, Portugal, Qatar, Romania, Russia, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, Taiwan, Thailand, Ukraine, United Arab Emirates, Uruguay.
An order placed to any of these destinations can be canceled and refunded by us at any time without prior notice.
Track Your Order:
As soon as your order has been packed, we will send you a shipment confirmation email with delivery information and a link to online tracking.
Need more help? Contact us at customercare@holzweiler.no
FAQ
When will my order be shipped?
Our goal is to dispatch your order within 24 hours of it being placed (weekends not included). However, during periods of high demand (i.e. Sale) timings might be a little longer.
Thank you for your patience.
When can I expect delivery?
In normal circumstances, we would like to have your order shipped within 24 hours of it being placed.
However, in periods of high demand (i.e. Sale), both shipping and delivery might exceed normal expectations.
For international orders shipped from our Swedish warehouse, shipments may be held up in Customs on rare occasions, which delays delivery. We appreciate your patience.
How do I get free shipping?
Norway:
Orders with a value above 2500 NOK will be sent with free shipping. The cost for shipping orders to Norway is 79 NOK.
Sweden:
Orders with a value above 3000 SEK will be sent with free shipping. The cost for shipping orders to Sweden is 150 SEK.
Denmark:
Orders with a value above 2500 DKK will be sent with free shipping. The cost for shipping orders to Denmark is 110 DKK.
Other countries:
Orders with a value above 300 EUR/USD/GBP will be sent with free shipping. The shipping cost is 15 EUR/USD/GBP.
Where can I find my tracking information?
Once your order has left our warehouse, you will receive a tracking notification from the shipping company you chose - double check your spam folder just in case it’s gone in there. If you have yet to receive a notification about shipping, the order will be in the queue to be packed at our warehouse, and the tracking information should be provided by the shipping company shortly.
What are my shipping options?
To find which shipping alternatives are available for your location, fill in the delivery address at checkout.
Norway:
Bring and DHL Express are the shipping options in Norway.
International:
All orders are shipped with DHL Express. When your order is shipped, you will receive an email from DHL where you can choose delivery method. Most international orders are shipped with DDP.
You can read more about DDP here.
Following countries are shipped with DAP (Delivery At Place):
China, Japan, Hong Kong, South Korea, Canada, United States, Australia.
Where does Holzweiler ship from?
Domestic: From our Norwegian warehouse
International: From our Swedish warehouse
Most countries are delivered to with DDP (Delivery Duty Paid) which means you will not receive any additional charges.
Some countries are shipped with DAP (Delivered At Place) See Shipping & Delivery in FAQ for more information.
Read more about tax and customs here.
Do I have to pay customs or taxes?
Most orders from Holzweiler are shipped with DDP (Delivered Duty Paid).* This means that the cost of customs/tax is included in the price you see during checkout. You will not receive any additional customs or tax after you've placed your order. Read more about DDP and how it affects your shipment here.
Excluding are the following countries:
Canada, United States, China, Japan, Hong kong, South Korea, Switzerland and Australia.
These are shipped with DAP (Delivery at Place).
This means import duties, taxes, and fees are not included in your order and may be charged upon delivery.
Please check with your local customs office if you're unsure about possible charges.
DHL might need some help from you (the importer) to clear the shipment through customs. This is just standard procedure, and DHL will in most cases contact you to process the order. Are you having trouble with DHL and customs processing?
*This does not apply to orders being shipped to Austria and Switzerland. You will not be charged with EU-VAT during checkout but you will have to pay import taxes to the carrier for the package to be delivered.
Different countries have their own tax/duty regulations, and it is the responsibility of the customer to be aware of the rules applicable in their respective country.
Which countries do you deliver to?
We ship to most countries in the world (Russia and Svalbard are excluded due to customs issues). International orders are shipped with DHL Express Worldwide and should arrive in 2-3 business days after departure from our warehouse.
Sometimes orders are held up in customs due to processing and clearance. In these cases, DHL often require some information from the importer (you). If the delivery is delayed due to customs processing, please contact DHL for your country. If you need any help with figuring out which information they need, please let us know.
Customercare@holzweiler.no
My order is stuck in customs.
If your order have been in customs for a few days, it is likely that DHL need some information from you, and they will most likely contact you to retrieve the information about you and the content of your order.
If it seems that the customs processing is taking to long, do not hesitate to contact your local DHL office and ask them if there is anything you can do to speed up the process.
Read more about DHL and customs processing here.