Help & Information

Information about a data breach at Front Systems
Last updated: 13.11.26, 10:17

Front Systems, the supplier of the point-of-sale system in our physical stores, has experienced a data breach. Unfortunately, we do not yet know whether any of our customers’ information has been affected, but we cannot rule it out. We are sorry for the concern this may cause. We will update this page as we learn more.

What happened?
Front Systems has been the target of a cyberattack. Read more in Front Systems’ press release (in Norwegian).

Which information may be affected?
Name, email address, phone number and address.

Is my payment card affected?
No. Payment card information is not affected.

Are online purchases affected?
No. Purchases made in our online store are not affected.

Am I affected?
We do not yet know which customers, if any, are affected. If you have registered as a customer in one of our stores, your information may be stored in Front Systems.

What has been done?
Front Systems has closed the vulnerability, and the incident is under investigation. It has been reported to the Norwegian Data Protection Authority (Datatilsynet).

What should I do?
Be cautious with emails, text messages and calls asking you to click links or share personal information, even if they appear to come from Holzweiler. We will never ask for your password or card details. If you are unsure whether a message is genuine, contact us directly.

Questions?
Email us at [email protected].

We apologize for this situation.