Returns
Returns:
We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to return.
Please note that we will apply a return fee, that will be deducted from the refunded amount. As soon as your return has been handled you will be refunded through the original payment method you chose for your order.
The cost per return request is 49 NOK within Norway and 15 EURO international. The return fee will be subtracted from your refund. This includes custom and handling fees.
If you would like to change the size of your item, please follow the steps to make a return. Please note that if we have a low stock on the item it might not be possible to do an exchange.
Please note the following:
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We offer one free exchange per order. If you wish to make a second exchange, we will not cover the shipping or duty costs for the return.
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We’re unable to accept returns beyond 14 days after you have received the order and anything sent to us after 14 days may be rejected and returned back to you
How to Return:
- Register your return here.
- Place the items in their original boxes/bag.
- Attach the return label on top of the original shipping label. For Norwegian customers, the return label can be found in your parcel. For international customers, the return label will be generated through our return portal.
- For Norwegian customers: drop the parcel at your local Post office or post-in-store. For international customers: follow the instructions in the return portal. Always save a receipt or picture of the return label so we can track the return in case of delays.
We’ll process your refund by the same method you used for payment within two weeks after receiving your returned order at our warehouse.
Please ensure that all items are returned clean, unworn, and with the tags on. Shoes must be returned in their original boxes. All claims must be reviewed and accepted. If your return is not approved, we will send the product(s) back to you. Faulty products that have been returned without approval will be handled as a return not approved.
Need more help, see our Help Center