Transparency & Traceability
We believe that openness and transparency throughout the production chain plays an important role in modern, sustainable manufacturing.
Factory: Penxin Sweater Co
Vendor: Chic Choc Int. Ltd.
Shipping & returns
Free deliveries on all orders above 170 EUR/USD (7 EUR/USD on orders below)
For all orders taxes and import duties are included in the final price.
All orders are shipped with DHL Express. Order before 12:00 for same day dispatch.
Expected time of delivery: 2-3 business days.
Please note delivery might take longer during periods of sales and public holiday.
When your order has left our warehouse you will receive a shipping confirmation with a tracking number so you can trace your order whilst it is in transit.
Free returns on all orders.
14 days return policy.
How can we help?
Monday-Friday 9 am – 9 pm CET.
Saturday – Sunday: 12 am – 6 pm CET.
Our representatives are English and Norwegian speaking.
We strive to answer all questions within 12 business hours.
However, our response time might be longer during this period due to high volumes of inquiries.
Art. no 128063098